Shipping and Delivery

Delivery time

We strive to deliver every order within 2 or 3 days for our international customers. Since our warehouse is located in the Netherlands we cannot ensure next day delivery for countries other than the Netherlands, Germany and Belgium. Shipping takes time and the further away you are, the longer shipping will take.

We do however promise that any order placed before 5 PM (CET) will be shipped the same day!


Track & Trace

We ship our orders using a track and trace system. Track & Trace is a convenient way to track your shipment with an online barcode. As soon as a shipment leaves our premises, you will receive a track & trace message by email.
With the link in that message you can reach your personal track & trace page on which you can see exactly at what stage of delivery your parcel is.

Delivery in the EU

Unfortunately, we can not fully guarantee a 2-3 day delivery. This is also the case for the correctness of the available stock displayed on our website. it can happen that a product is out of stock. When this happens we will contact you and come up with a solution such as sending you a part of your order. Of course, the additional costs for sending the backorder in such cases are paid for by Naturaplaza.

Delivery to a Pick up Point

You don't have to stay at home any more to receive your package. If possible for your area, our webshop will offer to let you choose a parcel point during the ordering process. We will then send the package there, so you can pick it up whenever it suits you.

Entered a wrong delivery adress?

Have you entered the wrong delivery address or made a mistake (wrong zip code or house number)?

  • As long as the package has not yet left our premises, we can still correct it for you free of charge. In that case, please contact us as soon as possible.
  • As soon as a parcel has been sent, it is no longer possible to choose a different delivery address.
  • You can then request a new delivery against payment of shipping costs. So please fill in your address correctly at all times.

Shipping Costs

Parcels The Netherlands Belgium / Germany
Free shipping for order values above:* € 65,00 € 85,00

*Excluding orders over 22 kg

UK, US and Switzerland Shipping

We offer international shipping to the UK, US, and Switzerland via UPS International. The shipping rates start at €19.95 for parcels up to 14 kg. Please note that we use Incoterm DAP (Delivered at Place), meaning UPS will invoice the receiver for any applicable customs and import duties. For detailed shipping costs, please refer to the PDF available on our website.

Country Weight (kg) Shipping Cost (€)
United Kingdom 0 - 14 19.95
United Kingdom 14 - 19 21.95
United States 0 - 5 30.95
United States 5 - 8 53.95
Switzerland 0 - 8 32.95
Switzerland 8 - 14 33.95


Download shipping costs Europe DPD

Versandkosten EU

Download shipping costs U.K., U.S. and Switzerland - UPS DAP

Versandkosten EU

Download shipping costs EU DHL 

Download shipping costs Global

Other packages

  • The rates for Mini pallets and Euro pallets are available upon request.

If you have any problems with the delivery, please contact us as soon as possible. We will ensure an adequate handling.