Shipping and Delivery
We strive to deliver every order within 2 or 3 days for our international customers. Since our warehouse is located in the Netherlands we cannot ensure next day delivery for countries other than the Netherlands, Germany and Belgium. Shipping takes time and the further away you are, the longer shipping will take.
We do however promise that any order placed before 5 PM (CET) will be shipped the same day!
Our international carrier is DHL
Track & Trace
We ship our orders using a track and trace system. Track & Trace is a convenient way to track your shipment with an online barcode. As soon as a shipment leaves our premises, you will receive a track & trace message by email.
With the link in that message you can reach your personal track & trace page on which you can see exactly at what stage of delivery your parcel is.
Unfortunately, we can not fully guarantee a 2-3 day delivery. This is also the case for the correctness of the available stock displayed on our website. it can happen that a product is out of stock. When this happens we will contact you and come up with a solution such as sending you a part of your order. Of course, the additional costs for sending the backorder in such cases are paid for by Naturaplaza.
Delivery to a Pick up Point
You don't have to stay at home any more to receive your package. If possible for your area, our webshop will offer to let you choose a parcel point during the ordering process. We will then send the package there, so you can pick it up whenever it suits you.
Entered a wrong delivery adress?
Have you entered the wrong delivery address or made a mistake (wrong zip code or house number)?
- As long as the package has not yet left our premises, we can still correct it for you free of charge. In that case, please contact us as soon as possible.
- As soon as a parcel has been sent, it is no longer possible to choose a different delivery address.
- You can then request a new delivery against payment of shipping costs. So please fill in your address correctly at all times.
|Parcels||The Netherlands||Belgium / Germany|
|Free shipping for order values above:*||€ 65,00||€ 85,00|
*Excluding orders over 22 kg
Download shipping costs EU
Download shipping costs Global
- The rates for Mini pallets and Euro pallets are available upon request.
If you have any problems with the delivery, please contact us as soon as possible. We will ensure an adequate handling.